Communication Skills Question Bank
for Exam preparation

Q2. Persuasion is an essential element of effective negotiation because it helps in:

1. resolving disputes among people
2. effecting agreements and solutions in the interest of all
3. achieving one’s own interests
4. settling issues between two parties

Q3. The group discussion evaluates the candidate’s ability to:

1. lead others
2. argue with others
3. confer with others on a given subject
4. control others

Q4. Informal negotiation involves:

1. two people
2. three people
3. four people
4. any number of people

Q5. The aim of cross-cultural communication training is to:

1. develop business etiquette
2. improve behavior
3. create strong cultural ties
4. give social status

Q6. Good listeners concentrate on:

1. minor details
2. the speaker’s every word
3. the speaker’s main thought
4. important words

Q7. Listening, like speaking, reading, and writing, is:

1. a habit
2. a skill
3. an art
4. a gift of nature

Q8. In business, oral communication is suitable for:

1. recording things
2. delaying the decision-making process
3. discussing things
4. confusing workers

Q9. Listening and hearing refer to:

1. different things
2. mental and physical acts, respectively
3. a specific act versus a general act
4. the same thing

Q10. As compared to unannounced negotiation, formal negotiation:

1. is simpler
2. is more time consuming
3. requires less preparation
4. is more difficult